Thirlby Clinic Witnesses 18% Increase in Total Collections Within First Quarter of Implementing eClinicalWorks and healow Payment Services
The providers at the Michigan-based family medicine are thrilled to utilize the payment service solution and AI medical scribe, Sunoh.ai
WESTBOROUGH, Mass. — March 20, 2025 —eClinicalWorks®, the largest ambulatory cloud EHR, today announced that Thirlby Clinic – an internal and family medicine practice in Traverse City, Michigan – reported an 18% increase in total patient payments with eClinicalWorks and healow PayTM. The practice is also leveraging eClinicalWorks AI solutions and an AI medical scribe, Sunoh.ai.
Thirlby Clinic provides quality, patient-centered internal and family medicine care services to people in and around Traverse City, Michigan. It offers convenient same-day visits, pharmacist services, coordinated care management, and in-house lab services to improve healthcare access. The clinic undertook an initiative with eClinicalWorks revenue-cycle management (RCM) that helped it identify how it could streamline billing workflow and improve efficiency. The practice witnessed significant results within the first quarter of implementing healow Statements and healow Text2Pay.
“We discovered that almost 40-50% of our patients were using credit cards for payments, making healow Text2Pay an appealing option,” said Jamie Schichtel, practice manager at Thirlby Clinic. “This change has provided many of our patients with more options to securely pay right away through text, saving us a significant amount of money on paper statements and follow-ups. eClinicalWorks prioritizes innovative technology and makes processes easier on patients and providers, alleviating stress and administrative burdens. Some of our providers have also started utilizing Sunoh.ai to streamline clinical documentation. Overall, we are happy with the positive impact healow and Sunoh have had on our practice.”
Thirlby Clinic utilizes the following solutions to increase operational efficiency and improve patient engagement:
- healow Pay: Since implementing healow Pay in March 2024, the practice has already witnessed an 18% increase in total patient payment collections for Q2 2024 compared to Q2 2023. The online billing solution allows patients to pay their medical bills via text, email, or online. Patients also find healow Pay easy to use, making it mutually beneficial for patients and providers.
- Sunoh.ai: AI medical scribe Sunoh.ai is designed to summarize patient-provider conversations into structured clinical documentation. It creates a visit summary that can be easily reviewed and edited by the provider. Sunoh.ai saves time spent on documentation, reduces errors, and improves documentation efficiency and quality, fostering enhanced patient engagement and care.
“At eClinicalWorks, we develop solutions to reduce the administrative burdens of medical professionals, allowing them to focus better on providing quality patient care,” said Girish Navani, CEO and co-founder of eClinicalWorks. “Solutions like healow Pay allow patients to conveniently pay any pending balance while assisting the healthcare practice to automate the task, ensuring timely payments and boosting revenue.”
About Thirlby Clinic
Thirlby Clinic provides optimal, patient-focused internal medicine care. It offers same-day visits, pharmacy services, in-house labs, and coordinated care management services to the Traverse City, Michigan community. Its skilled team handles chronic and immediate health issues and emphasizes preventive care tailored to men’s and women’s health. Thirlby Clinic not only focuses on treating illnesses, but is also committed to helping patients lead healthy, fulfilling lives. To experience the unparalleled care at Thirlby Clinic, PLC, visit www.thirlbyclinic.com.
About eClinicalWorks
eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit www.eclinicalworks.com, follow us on LinkedIn, Facebook and X/Twitter, or call (866) 888-6929.
About healow
healow is a comprehensive, EHR-agnostic, cloud-based platform for patients, practices, payers, hospitals, and health systems. healow provides Patient Relationship Management, clinical and payer insights, and state-of-the-art interoperability solutions. The PRISMA health information search engine gathers patient records from other EHRs and helps providers focus on the most clinically relevant information at the point of care. healow’s Population Health Management tools, including Remote Patient Monitoring, provide real-time data to deepen understanding of patient populations. And healow Insights automates the bidirectional exchange of data between health plans and providers to improve scores on quality measures, help control costs, and promote better medical outcomes. Learn more at plus.healow.com.
