Save Time, Cut 5-8 Clicks per Fax with eClinicalWorks Fax AI Assistant

Results

  • Fax AI Assistant saved 20-30 seconds per document.
  • Reduced 5-8 manual clicks per fax.
  • Freed up staff time to focus on patient care and decreased staff burnout with streamlined processes.
  • Enhanced ability to process up to 60 faxes daily with ease.
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“Using Fax AI, we’ve reduced our document processing time by 20-30 seconds per file and eliminated 5-8 manual clicks, allowing us to focus more on patient care while reducing staff burnout.”
–Kaley Soriano, IT Operations Admin, Sugarloaf Medical

Problem

Managing 30 to 60 faxes daily, including discharge summaries, diagnostic reports, and medication refill requests, created significant inefficiencies for Sugarloaf Medical. Staff faced challenges in manually attaching patient documents to the correct patient charts and categorizing them accurately. This manual process not only consumed excessive time but also increased the likelihood of errors, such as misfiled documents or delays in processing critical tasks like surgical requests or medication refills.

Solution

Implementing Fax AI Assistant streamlined the practice’s workflows by automating the process of attaching documents to the correct patient charts and categories. With Fax AI, the team reduced the time spent on each document by 20 to 30 seconds and eliminated 5 to 8 manual clicks per file. This saved time and allowed staff to concentrate on the content of the documents — such as reviewing for approvals or follow-ups — rather than navigating cumbersome manual processes. The automation also minimized errors, improved efficiency, and reduced staff burnout.

About Practice:

Sugarloaf Medical is a privately owned, outpatient medical practice in Suwanee, Georgia. Established in 2008, Sugarloaf manages a wide range of acute and chronic medical conditions, focusing on preventive care. The practice offers multiple diagnostic services, including electrocardiography, spirometry, 24-hour blood pressure monitoring, home sleep studies, cardiovascular and general sonography, radiology, diagnostic imaging, laboratory testing, bone density scanning, and more.