Streamlining Data Reporting for Primary Care Centers of Eastern Kentucky

Problem

Primary Care Centers of Eastern Kentucky (PCCEK) faced a challenge in tracking encounter numbers and payments, risking millions in financial losses.

Solution

To address PCCEK’s challenge in tracking encounter numbers and payments, eClinicalWorks Business Intelligence (BI) services and eClinicalWorks Business Optimizer™
were used to generate custom reports.

Results

  • Custom reports created by eClinicalWorks Healthcare Business Intelligence (HBI) team confirmed encounter numbers and payments.
  • eClinicalWorks Business Intelligence (BI) services and eBO® saved the clinics from losing millions.
  • Collaboration with HBI ensured reports were tailored to the clinic’s needs and were delivered accurately and on time.
Download Full Case Study
Primary Care Centers of Eastern Kentucky Headshot

“Creating and managing these reports was an immense task, involving thousands of kilobytes of data across multiple clinics, stretching Excel’s capabilities. Handling this data would’ve been impossible without these reports and our team’s dedication to working 12- to 14-hour shifts. This task was further complicated due to its high-stakes nature, with millions of dollars on the line due to HMOs and Medicaid claim processing issues. The involvement of the HBI Team was instrumental. Despite the complexity of the task, their patience and close collaboration greatly enhanced the final product, providing personal peace of mind and ensuring its accuracy. This process not only saved our clinics from potentially losing millions but also confirmed the accuracy of our data, leading to appropriate compensation. Their dedication significantly contributed to the success of our operation.”
– Sheila Bowling, Billing Manager, Primary Care Centers of Eastern Kentucky, LLC

About Practice:

Primary Care Centers of Eastern Kentucky offers coordinated and comprehensive care as a Patient-Centered Medical Home with locations in Hazard, Hindman, Hyden, and Vicco. Specializes in Women’s Health, Recovery & Beyond, Pediatrics, Diabetes Center, Prenatal Health, Radiology/Imaging, Behavioral Health, and Dentistry.
Website: https://www.pccek.com/