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eClinicalWorks EHR, eClinicalTouch, and eClinicalMobile product screenshots. Sunoh.ai, AI Assistant, Image AI, and AI Automation.

Helping the Nation’s Health Centers Serve Every Community

eClinicalWorks® and healow® provide AI-powered healthcare IT to more than 850 health centers nationwide, supporting their mission to deliver affordable, quality healthcare to millions. Our solutions strengthen Patient Engagement, reduce time spent on clinical documentation, meet the challenges of Value-Based Care, streamline Revenue Cycle Management, and help centers with reporting and analysis.

Our solutions are tailored to meet key challenges in healthcare today — helping to address staffing shortages, lower the risks of burnout, and improve show rates to help expand patients access to care while helping health centers maintain financial stability.

Save Documentation Time

Sunoh.ai medical scribe frees providers from the burdens of documentation during patient encounters. Sunoh’s multilingual capabilities capture all clinically relevant details, creating draft notes that save time, improve providers’ work-life balance, and lower the risks of burnout. And Sunoh is integrated with EHRs from eClinicalWorks, Athenahealth, Epic, and Cerner.

Create Progress Notes for general practice, DAP notes for behavioral health, or specialized notes appropriate for many other specialties.
Sunoh helps dental practices with periodontal charting, visit documentation, development of treatment plans, and more.
Trusted by tens of thousands of providers, Sunoh can document visits in English and a growing number of other languages, and handles accents, dialects, and multiple speakers.

Increase Access to Care

healow Genie AI-powered contact center lets health centers offer patients self-service access to the information and resources they need, 24/7/365. Genie answers common questions, helps patients manage appointments, routes more complex questions to human agents, connects patients to on-call providers, and generates outbound calls and campaigns.

AI Agent lets patients engage with Genie via voice, text, chat, or chatbot to get answers about hours and locations, access lab results, manage appointments, and more.

Intelligent Assistant escalates more complex inquires to human agents who can process medication refill or referral requests and connect patients to on-call providers.

Automated After-Hours Service routes calls to on-call providers when your office is closed, records interactions, and provides a summary and transcript for follow-up care.

Conversational Smart Campaigns automatically reach out to patients who have missed appointments, may need additional reminders, or could benefit from screenings.

Promote Better Health Outcomes

Our comprehensive EHR and integrated workflow and reporting solutions help health centers provide a full range of medical, dental, and behavioral health services, streamline workflows, deepen understanding of patients, meet reporting requirements, and better manage their finances — creating a healthcare ecosystem that promotes better medical outcomes.

AI Assistant and Automated Playlists speed documentation of medical, dental, behavioral, and specialty care for health centers of all kinds.
PRISMA AI obtains patient records from other clinics, hospitals, and EHRs, giving providers a summary of clinically relevant patient data at the point of care.
Image AI simplifies management of the fax inbox, summarizing long and complex faxes, reducing administrative burdens and helping providers focus on direct patient care.
AI integration into Revenue Cycle Management uses autonomous agents to reduce admin burdens, and minimize errors to maximize revenue and efficiency.

Covering Every Aspect of Care

Value-Based Care

Our suite of solutions for Value-Based Care (VBC) helps health centers stratify risk, develop care plans, enroll patients in programs, track progress, and complete reporting. Our Clinical Intelligence for Population Health Records (CIPHR) module brings together the power of other VBC tools to gain deeper insight into patients’ needs and guide clinical decisions.

Vision Care

Integrated EHR with Practice Management supports eye care, and optical point of sale. Providers can document exams in a single page, send data from vision devices directly into a note, and manage inventory. Frames Data® integration lets users download detailed frame information directly into eCW with no manual entry required.

Behavioral Health

The eClinicalWorks Behavioral Health module helps manage member enrollment and health assessments, custom care plans, and simplify the delivery of Value-Based Care to underserved populations with behavioral health needs, including mental health services, addiction treatment, crisis management, inpatient/outpatient services, telehealth, reporting, and more.

Electronic Dental Record

Our cloud-based EDR includes patient histories, Problem Lists, medications, and allergies. Providers can conduct exams and periocharting, develop treatment plans, and use telehealth to expand access to care. The EDR streamlines workflows with online booking and check-in, and offers easy management of referrals, orders, and medications from a single window.

Women’s Health/OB-GYN

eClinicalWorks covers the full range of healthcare services for women’s care. OB/GYN providers can link vital signs and labs from Progress Notes to the OB flowsheet and track every stage of their patients’ pregnancies. Patients receive alerts for tests and procedures, and expectant mothers can use the healow Mom® app throughout their pregnancy.

OB/GYN women's health management program screenshot

Revenue Cycle Management

Both our self-service model and end-to-end RCM service are fully integrated with the eClinicalWorks EHR and can be used to achieve a 98%+ first-pass acceptance rate for claims. We automate tasks including eligibility, batch verification, real-time edits, claims submission and status, reconciliation, ERA posting, alerts, appeals, statements, and collections.

Emergency Room Module

Improve the efficiency of your ER facility with clinical charting, computerized provider order entry, medication management, admission, registration, status tracking, bed management, and discharge. Manage orders, work lists, and charting across disciplines, and manage analytics dashboards by units or overall ER performance, with KPIs and custom reporting.

Pharmacy Module

The eClinicalWorks Integrated Pharmacy Module features an intuitive interface, robust analytics, and seamless integration capabilities to streamline workflows, enhance medication safety, and improve overall operational efficiency. The module offers state-of-the-art tools that address common challenges in pharmacy operations, optimizing prescription processing, inventory management, 340B, billing, and reporting, promoting efficiency, accuracy, and the highest quality patient care.

Meeting Health Centers’ Needs

State, Regional, and Grant Initiatives

Our Business Intelligence (BI) consultants can help you master reporting requirements for state, regional, and grant initiatives, all of which can be vital for health center financial sustainability.

UDS+ Reporting

Report UDS+ data electronically through Fast Healthcare Interoperability Resources (FHIR), using worksheets, alerts, and rules engines to close care gaps and ensure reporting is complete.

Reporting and Analytics

Whether you are an FQHC, FQHC Look-Alike, RHC, or CHC, eClinicalWorks has the solutions your health center needs to manage reporting requirements to state and federal agencies.

Social Drivers of Health

Our Care Management and Behavioral Health modules analyze socioeconomic characteristics to provide practices with a holistic view of each patient, helping guide care planning.

Ryan White Reporting

Providers with Ryan White funding can capture and produce all required client-level data for required Ryan White Services Report (RSR) submissions to the federal HIV/AIDS Bureau.

Title X Family Planning

We help health centers with workflows and administrative setup and simplify submission of family planning information to local, regional, and state offices under the FPAR 2.0 system.

Comprehensive Financial Tools

From submitting split claims to UB04 billing to real-time visibility dashboards and predictive analytics, we help develop a full, accurate and useful picture of your practice’s financial health.

Poverty Guidelines

eClinicalWorks helps health centers easily capture patients’ demographic data for establishing eligibility under federal poverty guidelines and setup of sliding fee schedules.