Patient Engagement

• 22 March, 2024
• blog

Artificial Intelligence (AI) is transforming the healthcare industry with its increasing capabilities in supporting patient care. Its numerous applications are paving the way to a more personalized, efficient, and proactive approach. By embracing AI, we’re driving quality care and improving patient outcomes. Large language models, like generative AI, are leading to substantial advancements and are setting the stage for a healthcare revolution. eClinicalWorks® (eCW), for example, has taken a lead in this revolution. Just last year, eCW integrated its EHR and Practice Management solutions with cognitive services and machine learning models from Azure OpenAI Service to combine advances in generative AI models with eCW solutions.

• 14 March, 2024
• blog

The role of an AI medical scribe is becoming more and more significant in the clinical setting. AI medical scribes within EHR systems reduce the time providers spend on documentation and charting activities outside clinic hours, leading to better work-life balance. Last year, eClinicalWorks® introduced a series of AI functionalities to reshape the future of EHRs and announced its integration with AI medical scribe Sunoh.ai. This blog explores the real-world impact of AI-enhanced record keeping—from reducing time spent on administrative tasks that often lead to physician burnout to providing frontline workers with actionable insights for patient care.

• 23 February, 2024
• blog

Personalized care is a hallmark of small and independent practices. Providers often are on a first-name basis with their patients and are aware of their medical histories. However, this personal touch comes with its own set of challenges. Small practices have fewer staff members. This puts physicians into multiple roles. Along with patient care, they handle administrative tasks and business operations. They may struggle to market themselves effectively to attract new patients. With limited resources, scaling is complicated. As patient numbers grow, tasks like scheduling, billing, and record-keeping can become overwhelming, leading to burnout. According to a 2019 survey, primary care providers (PCPs) report a 79% burnout score attributed to direct and indirect care. Smaller practices may also struggle to keep up with the rapid pace of technological advancements. These challenges can seem daunting. But with the right tools, such as eClinicalWorks® (eCW), an AI-powered multidimensional EHR – Sunoh.ai a natural AI scribe – and healow® patient engagement solutions, small and independent practices can streamline operations, effectively manage resources, and continue to provide personalized care while scaling their business.

• 6 February, 2024
• blog

If it’s the first week of February, it must be National Patient Recognition Week. It happens to coincide with another popular event this time of year – Groundhog Day. While the duration of winter might be a topic of conversation in line at the coffee shop, another topic that might be top of mind is how we will all maintain our health during the cold and flu season. Not even Pennsylvania’s favorite groundhog weather forecaster, Punxsutawney Phil, has the insight to answer that question for you. eClinicalWorks® (eCW) has a bit of insight for you, though. Midwinter is the perfect time for your practice to reconsider, recalibrate, and rededicate your efforts to care for the people who matter most – your patients.

• 16 January, 2024
• blog

Over the last couple of years, we’ve seen a dramatic shift in how patients interact with technology and take control of their health during a global pandemic. Making lives easier for patients with convenient and time-saving healthcare IT solutions can also help free up time for front-office staff. Many of these workers have put in extra hours to account for staffing shortages that are plaguing the healthcare industry.

• 23 March, 2023
• blog

Every medical practice experiences “no-shows” every week. These missed appointments have a severe negative impact on not only patient health outcomes, but also the financial health of a practice.

• 1 February, 2022
• blog

National Patient Recognition Week occurs each year during the first week of February, coinciding with another popular event — Groundhog Day. This year, we imagine that winter’s duration is probably not the first thing on the minds of providers and patients. They’re more likely to be asking how much longer the COVID-19 crisis will last!

• 28 October, 2021
• blog

Although there are now ways for patients to check in before walking in to a healthcare facility, the kiosk still plays a large role in healthcare. A recent study that looked at 28,636 kiosk-based patient encounters found that check-in time decreased, daily gross and individual point of sale returns increased, and that more satisfaction surveys were completed by patients.

• 6 October, 2021
• blog

Early October means the new football season is in full swing — and that it’s time to kick off the annual eClinicalWorks® and healow® National Conference!

• 30 September, 2021
• blog

With so many different offshoots and avenues to find success in the healthcare field, sometimes sitting back and learning about what’s out there is the best route to success. In just a week, eClinicalWorks® and healow® customers from around the country will be gathering online for the eClinicalWorks and healow National Conference.

• 24 August, 2021
• blog

You’ve heard it said you only get one chance to make a first impression. That’s true for things as trivial as trying a new restaurant and as important as meeting your spouse’s family for the first time. In healthcare, first impressions can have a long-lasting impact on patients’ perceptions of your practice — and your bottom line.

• 16 March, 2021
• blog

True invention is hard, but imagine transportation without the wheel, construction without nails, or literacy without the printing press. Each of those things was built on moments of inspiration, years of effort, and the slow accumulation of technology and knowledge. And the path to today’s technology-rich world is a very long one indeed, stretching from the alchemists of the Middle Ages to Benjamin Franklin’s kite to the integrated circuit.