Fax Inbox

• 14 November, 2024
• blog

In an average healthcare practice, the daily influx of faxes can present a significant administrative burden. These faxes, including patient lab results, X-rays, referrals, and more, must be painstakingly identified, analyzed and routed to the appropriate patient records by the front-office staff. This process can consume a significant amount of time.

• 30 July, 2024
• blog

eCW Poll Identifies Key Challenges and Solutions Whatever their specialty, however large their practice, and regardless of how diverse their patient populations may be, America's healthcare professionals share a common challenge — administrative tasks. Year after year, case studies, surveys, polls, and anecdotal evidence agree that grappling with office administration — everything from check-in and insurance authorizes to care documentation, fax boxes, and gathering patient records — is among the biggest challenges in healthcare. All that administrative work generates an ever-growing flood of data. And while much of it is essential to providing prompt, quality care to patients, it is also very easy to lose one's way amid such work. That can leave doctors and staff feeling disconnected — both from the patients they care for and from their own families and personal lives — as their administrative work consumes their evenings, cutting into the "pajama time" we all need to rest, relax, and recharge. Our May 2024 poll of more than 120 healthcare professionals confirms these findings. Indeed, 41 percent of respondents told us they are spending four or more hours every day on documentation alone. That's like spending half your workday simply recording what you did during the other half. But remember that, in medicine, there are few timeouts. Patients keep coming, data keeps flowing in, and the time for completing documentation and other administrative work often extends beyond the hour when the office closes — and can run well into the evening.