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The Future is Online Appointment Scheduling

23 November 2021
Blog

eClinicalWorks

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Whether you’re reserving a table at your favorite restaurant or ensuring that you have a set time to visit a busy fine arts museum, online appointment scheduling continues to become further ingrained in our daily lives. The same should be said about the way patients schedule a visit to the doctor’s office.

Speaking of online appointment booking

21^st-century patients expect 21^st-century healthcare IT technology at their fingertips. healow^® Open Access^® lets patients request or book appointments online, anytime and from any device. Having a tool like this could mean fewer phone calls for your staff and give them more time to work directly with patients.

Appointment booking technology in use

Healthcare staff and patients across the country are enjoying the flexibility, convenience, and easy-to-use functionality of the Open Access solution Keiko Honda, a Practice Administrator at City Care Family Practice, said that “healow Open Access means that we have fewer phone calls for appointments now, and since patients can write comments, we can communicate better than just having them pick a slot for an appointment. It’s also helped our staff to focus on other patients and issues, since their time on the phone has been reduced.”

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Open Access has also been beneficial to patients and staff during the COVID-19 pandemic. “The Wasatch County Health Department worked closely with healow to employ online scheduling for our drive-through COVID-19 vaccination clinics,” said Tracy Richardson, Programs Manager for the Wasatch County (Washington) Health Department. “It worked great for our clinics. We received much positive feedback from the public on the ability to schedule online!”