Steering Your Practice Toward Success

Phoenix Pointe Psychiatry Skyrockets Success with eClinicalWorks RCM Services

Setting up your own practice can be a challenging — from getting an office space ready to hiring and training staff, acquiring patients, implementing the latest healthcare technology, navigating administrative duties, and juggling all of it while maintaining the quality of care.

There is so much for a provider-turned-business owner to look after that, when it comes to handling the billing responsibilities essential to sustaining the practice, it becomes essential to collaborate with a healthcare IT partner.

eClinicalWorks® RCM Service model provides an end-to-end solution for healthcare practices. eClinicalWorks RCM experts utilize our billing technology to its full potential, taking a preventive approach to managing denials and rejections. They work on appeals at all levels, while letting healthcare practices decide when and how to write off small or uncollectable balances. And they continually monitor and assess each practice’s financial health through real-time dashboards and on-demand reporting.

From a side-business to a full-time independent practice

After they realized that there was a lack of ready access to psychiatric services in their area of Arizona, psychiatric physician Zakary Call and his wife decided to set up their own practice, Phoenix Pointe Psychiatry.

What began as a side business in June 2023 quickly grew in size and scope. Within six months, Dr. Call decided to quit his full-time job and focus on growing his new practice.

Taking the leap – partnering with eCW RCM Services

Having previously used eClinicalWorks EHR services, Dr. Call was keen on implementing the healthcare technology at his own practice. During the setup process he learned about eClinicalWorks’ cost-efficient revenue management and billing services.

Signing up for success

As a part of the RCM service model, eClinicalWorks experts take care of submitting claims, processing denials, communicating with insurers, helping with credentialing, and more.

With eClinicalWorks RCM Services, Phoenix Pointe Psychiatry has achieved remarkable results, including:

• A first-pass acceptance rate of between 97% and 98%
• A 98% net collections rate
• An average of just 14 days in A/R
• Reduced administrative and operational costs

Understanding and navigating the complex insurance system can be a daunting task for a practice with no prior experience. It requires special expertise to establish relationships with insurers, negotiate contracts, and stay up to date on billing and coding changes.

Partnering with eClinicalWorks RCM solutions allows healthcare practices to leverage industry-leading quality, outstanding customer support, live dashboards, on-demand reporting, and much more. Click here to learn more.