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Spreading the Word About What Happened in Vegas

13 March 2025
Blog
7 minute read

eClinicalWorks

eCW and healow showcase AI solutions at HIMSS25

A well-known advertising slogan proclaims that “what happens in Vegas, stays in Vegas.” But when it comes to the healthcare IT on display at HIMSS25, the mission is exactly the opposite — spread the news as far as possible.

After all, the purpose of HIMSS — the Healthcare Information and Management Systems Society — is to bring innovation and digital health transformation to stakeholders and influencers around the world.

And that is exactly what eClinicalWorks and healow achieved at HIMSS25, as we showcased solutions that apply the power of artificial intelligence to healthcare tools in ways that are innovative, responsible, and designed to address core challenges facing medical practices and organizations of every size and specialty.

Located at the center of HIMSS25 — and the future of healthcare IT

Both companies found themselves physically in the middle of the Venetian Convention and Expo Center’s main exhibition floor, alongside some of the “who’s who” companies in healthcare IT.

That central position is appropriate, as it matches the role that eCW and healow are playing in building the future of healthcare IT — a future that is faster, smarter (including artificially smarter), and more responsible, democratic, and personalized.

Let’s take a closer look at some of the key elements contributing to that future.

How Sunoh.ai listens — and separates clinical data from the noise

Grey image that has Sunoh.ai logo and the text: a revolutionary AI-powered ambient listening technology for clinical documentation

Introduced just over one year ago, Sunoh.ai, the multilingual AI medical scribe, has now been adopted by more than 75,000 providers and growing, representing every imaginable type of practice across the country.

It’s easy to understand why.

Sunoh uses ambient listening and natural language processing to listen to provider-patient encounters and create draft clinical notes. With Sunoh, providers are no longer torn between maintaining eye contact with patients while having to complete documentation on their computer. They simply obtain the patient’s permission to record the encounter, turn Sunoh on, and can then focus on having a meaningful, in-depth conversation.

But Sunoh is doing more than simply recording. It is able to distinguish between clinically relevant details and social chatter. It can handle accents, other languages, and multiple speakers.

Most importantly, Sunoh is saving providers time, lots of time.

For example, Dr. Jose Ma of Maryland’s Clinica Medica Primaria de Rising Sun reports cutting daily documentation time by one-third.

Trey Davis, Director of Population Health Strategies & Analytics at Sun Life Health of Casa Granda, Arizona, said that shortly after introducing Sunoh to a few providers at his Federally Qualified Health Center, it began to spread “like wildfire.”

“I was getting calls like ‘OK, why do they have this, and I don’t?'” Davis said during an interview at the 2024 eClinicalWorks and healow National Conference last fall in Dallas. “Whenever you complete your Progress Note you’re really seeing a story of what happened in that visit, so there’s no misunderstanding of what went down in that room.”

Many practices are saving two or more hours per provider each day. Those time-savings mean better work-life balance for providers, who are no longer having to complete documentation at home, where it can cut sharply into their family and personal time.

How healow Genie will connect patients and providers

healow Genie patient self-service

Where Sunoh has transformed in-office communications and workflows for many practices, the healow Genie AI-powered contact center solution promises to do the same for patients who are seeking to connect with their healthcare resources from outside the office.

Genie promises to strengthen engagement whether patients are calling with a routine question during regular business hours or need assistance after hours.

Genie, available this spring, offers patients a multimodal tool that will put an end to those dreaded phone menus and seemingly endless hold times that make dealing with traditional call centers such a challenge.

healow Genie operates 24/7 and offers an AI Agent that instantly answers patients’ calls and can provide answers to many routine and basic questions. It also has an Intelligent Assistant that will escalate more complex calls to human agents with the training and access to information needed to help that patient.

When a practice has closed for the day, Genie’s Automated After-Hours Service can connect patients with healthcare resources, including on-call providers designated by a practice.

Finally, Genie’s Conversational Smart Campaigns feature automates appointment reminders and outreach campaigns to help ensure patients keep their appointments. That can mean better adherence for wellness visits, routine screenings, medication regiments, and treatment plans.

Meeting the challenges of Value-Based Care

Much has been written and said in recent years about the future of medicine and the use of predictive tools, genomic data, personal data clouds, and personalized treatment of disease.

But how many companies are actually doing something about it?

eClinicalWorks is among those that are, offering tools to help practices achieve the goals of Value-Based Care. They include Hierarchical Condition Category coding, HEDIS Measures, Disease Explorer, and Cost and Utilization Explorer.

Many of these solutions have been in place for years, helping practices gain deeper insight into patient populations, identify which patients are at elevated risk for adverse health events, and implement strategies to address emerging needs.

At HIMSS25, eClinicalWorks showed how we continue to apply AI to those solutions and are uniting them in ways that derive greater value than ever, such as with CIPHR. One of our newest tools, CIPHR — Clinical Intelligence for Population Health Records — lets users create tree analyses that draw upon data in the eClinicalWorks EHR and other databases, giving in-depth views of patients’ health.

Why EHR-agnostic systems matter today

eClinicalWorks EHR Product Screenshots. Sunoh.ai, AI Assistant, Image AI, AI Automation, and eClinicalWorks Logo

While many of the solutions featured at HIMSS25 are integral to the eClinicalWorks EHR, others — including Sunoh, healow Genie, and many of the products and services from healow — are EHR-agnostic.

That means simply that they can be used by healthcare organizations using a different EHR system, either in a standalone fashion or by being integrated into the EHR of their choice.

That flexibility matters in a fast-paced healthcare environment, because the needs of any given organization — as well as how they meet those needs — are a complex mix of size, specialty, circumstances, location, and governance. Sometimes, providers, managers, and owners have preferences for particular kinds of technology.

By developing EHR-agnostic solutions, eClinicalWorks and healow are helping ensure that the best healthcare IT solutions can be shared as widely as possible.

In short, we want to share what we have learned as widely as possible.

Casting a wider net: QHIN and PRISMANet

Sharing is also behind another powerful initiative we showed off at HIMSS25.

We’re also proud to highlight that eClinicalWorks recently achieved designation as a Qualified Health Information Network® (QHIN™), reinforcing our commitment to interoperability.

For years, we have offered eClinicalWorks users the benefits of PRISMA, the first healthcare information search engine in the industry. PRISMA has helped providers access millions upon millions of records for their patients, regardless of where or when they received care. In short, if there is a record of a patient being treated somewhere, PRISMA is likely to find it.

Now, we have taken that connectivity to new heights.

PRISMANet, our QHIN system, facilitates seamless data exchange across health systems, empowering providers with complete patient records across hospitals and ambulatory practices for better care coordination.

Practices can now turn to PRISMANet for access to comprehensive patient records from every corner of the electronic healthcare universe. And more information at the point of care means better-informed medical decisions and better medical outcomes.

Democratizing responsible AI for all

Doctor holder tablet and AI symbols in the center

Amid all the advances in healthcare IT, it is useful to remember that technological advances are not made for their own sake, but to advance the most important goal of all — promoting health and wellness.

That is why eClinicalWorks and healow put such emphasis the development of responsible AI, addressing concerns such as algorithmic bias. Risk management, patient safety, safeguarding the security of patient data, and providing equitable treatment to all are important elements in ensuring that the public continues to trust healthcare systems as AI occupies an ever-larger role in our professional and personal lives.

eClinicalWorks recognizes that AI presents remarkable opportunities for practices, providers, patients, and payers. On the clinical side, AI promises early detection of disease, greater diagnostic accuracy, and personalized treatment plans — all of which can mean far better medical outcomes.

On the data side, AI is already delivering data information systems so powerful and coordinated that they can ease many labor-intensive and time-consuming tasks that weigh so heavily upon practice staff. From check-in through billing, AI can mean better allocation of limited resources.

Remembering the art of medicine

But whether on the clinical or data side — or anywhere in-between — providers and developers of healthcare IT alike must remain aware of the dangers of overreliance upon IT. They must remain grounded in common sense, medical training, and the very human art of medicine.

eClinicalWorks is leading the way with AI-powered systems ranging from documentation assistance to strengthening Patient Engagement and more intelligent and autonomous Revenue Cycle Management. But in all that we do we remain focused on the real goal — improving the lives of patients.

We firmly believe that organizations that embrace these technologies — learning to work with AI rather than fear it — will lead the way to a brighter medical future for all. We invite others to join them and us on that journey.