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Excellence of Image AI Assistant: A New Era of Efficiency and Care

6 February 2025
Blog

eClinicalWorks

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eClinicalWorks conducted an on-site survey during our 2024 National Conference with 385 healthcare professionals. The results showcased that 23% of healthcare practices receive 300+ faxes each week, while 36% receive between 100 and 300 faxes. For 32% of those surveyed, the biggest challenge was matching a fax to a patient’s record, while 37% found it most challenging to analyze the fax type.

For healthcare practices, managing incoming faxes is a critical, yet time-consuming task. These documents include everything from patient lab results and X-ray results to referrals and discharge summaries. Each fax must be meticulously identified, analyzed, and routed to the appropriate patient record. Traditional manual methods are not only labor-intensive but also prone to errors, which can compromise patient care and operational efficiency.

In the fast-paced world of healthcare, efficiency and accuracy are paramount. As practices strive to deliver exceptional patient care while managing the overwhelming influx of faxes daily, innovative solutions like eClinicalWorks Image AI Assistant are stepping in to transform healthcare operations.

eClinicalWorks Image AI Assistant

eClinicalWorks Image AI Assistant is designed to address the administrative challenges head-on. It uses Microsoft’s Azure AI Services to scan and sort through thousands of faxes, automating the task of document recognition and routing. Image AI manages inbound faxes, matches them to patients, and interprets their purpose. By leveraging cutting-edge AI technology, it saves practices valuable time and resources.

Benefits of Image AI Assistant

Image AI infographic: 59% of practices receive 100+ faxes a week.

Time Savings: The AI assistant can save an average of 2-3 minutes per fax. For practices receiving hundreds of faxes weekly, this translates into substantial time savings that can be redirected toward patient care and other priority tasks.
Reduced Manual Errors: Automating the fax management process significantly reduces the risk of human errors, ensuring higher accuracy in data handling and enhancing the quality of patient care.
Faster Document Recognition: The AI technology recognizes and processes documents faster than manual methods, ensuring a smoother workflow and quicker response times to patient needs.
Resource Optimization: By freeing up staff from routine administrative tasks, the practice can optimize resources, achieving more with the same staff and improving overall operational efficiency.
Reduced Staff Burnout: Automating repetitive tasks like fax management allows staff to focus on more meaningful work, increasing job satisfaction and reducing the risk of burnout.

Real-World Impact: Success Stories

Rheumatology Associates of Oklahoma

Rheumatology Associates of Oklahoma has successfully implemented the eClinicalWorks Image AI Assistant for directing a majority of faxes to the correct patient record. This innovation has saved staff 1-3 minutes per fax, allowing them to focus on patient care and other critical tasks. Heather Smyth, practice manager, highlights the reduction in administrative burdens and improvement in staff productivity as key benefits.

Springfield Family Physicians

In Oregon, Springfield Family Physicians reports significant improvements in efficiency thanks to the AI assistant. The practice has streamlined its fax inbox management, enhanced patient care and reducing administrative workload. By integrating AI technology, they have also improved the quality of clinical documentation and mitigated disruptions caused by staff turnover.

Sugarloaf Medical

Sugarloaf Medical, a primary care provider, receives 30-60 faxes daily. With Image AI, the practice has automated document recognition and patient matching, significantly reducing the time required for staff to manage faxes. This has improved clinical efficiency and reduced the administrative burden on staff.

Conclusion: A New Standard in Healthcare Efficiency

The eClinicalWorks AI solution can quickly achieve what it would take humans much longer to do — automate document recognition and match faxes to patient records, saving time and multiple clicks with every fax. So far, 427 practices have implemented this solution and scanned nearly 2.2 million faxes, saving up to one minute per incoming fax.

For practices looking to optimize operations and improve service delivery, embracing AI-powered solutions like the Image AI Assistant is not just an option — it’s a necessity for staying competitive in the digital age. To learn more visit eClinicalWorks.