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Results
- Seamless Multilingual Support: Accurate documentation in English, Spanish, and Portuguese enabled better communication with diverse patients.
- Reduced Provider Burnout: Streamlined workflows allowed providers to focus more on patient care, reducing stress and fatigue.
- Time-Saving Efficiency: eClinicalWorks® integration with Sunoh.ai has had a significant impact on time-saving and accuracy in documentation, leading to better work-life balance.
“Being located in and around Florida, especially in South Florida, we have an extremely diverse population — very Latin — and there’s quite a few Portuguese speakers. So, the ability to conduct the encounter in these languages was very important to us and has been since we started using it. And that seamless integration between English, Spanish, and Portuguese has really benefited us.”
– Robert F. DeLuca, JD, EMR Innovation Administrator, MedFlorida Medical Centers
Problem
MedFlorida Medical Centers faced significant challenges in their daily operations. Provider burnout was a major issue due to the increasing demand for patient care and the time-consuming nature of medical documentation. Their diverse patient population, particularly in South Florida, required seamless communication in multiple languages, including English, Spanish, and Portuguese. Traditional documentation workflows disrupted provider-patient interactions, forcing physicians to divide their attention between patients and devices like laptops or tablets. Additionally, post-visit documentation consumed valuable time, further contributing to fatigue. Switching between languages during encounters also caused inaccuracies in documentation, making it harder to maintain efficiency across multilingual interactions.
Solution
The implementation of Sunoh provided a seamless solution to these challenges. The shallow learning curve ensured that providers could adopt the technology quickly without extensive training. Sunoh’s seamless integration with eClinicalWorks allowed providers to focus entirely on patient care without needing additional devices or manual input. The AI-enabled multilingual support effortlessly handled conversations switching between English, Spanish, and Portuguese, ensuring accurate documentation even in complex linguistic scenarios. By automating documentation during encounters, providers could engage face-to-face with patients, improving both the quality of care and overall satisfaction.
About Practice:
MedFlorida is a leading healthcare organization dedicated to providing exceptional medical services across South Florida. Established in 2008, MedFlorida operates a network of 20 primary care centers and 10 urgent care facilities, serving a diverse and growing patient population. With a team of over 60 providers and 400 staff members, they are committed to delivering high-quality, patient-centered care that prioritizes efficiency and accessibility.
