Sales: 508-836-2700
Results
- Increased Efficiency: 95% of patients arrive with all forms completed, significantly decreasing wait times.
- Reduced Administrative Burden: A noticeable reduction in administrative burdens related to scanning and document handling.
- Improved Patient Experience: Enhanced satisfaction due to streamlined check-in processes and less time spent on paperwork.
“healow Sign has helped reduce the number of scans for our staff and also has helped reduce the amount of time the patient sits in the lobby.”
– Miriam Reyes, Head of Special Projects, Be Well Primary Care
Problem
Before adopting healow Sign, Be Well Primary Care struggled with time-intensive document management and inefficiencies in patient processing. Staff were burdened with scanning copious amounts of paperwork daily, often spending significant time after hours to complete these tasks. Additionally, the manual process of having patients fill out physical forms was cumbersome, leading to prolonged waiting times in the lobby and occasional missed information. This led to challenges in promptly communicating necessary information to relatives or caregivers, impacting overall patient satisfaction.
Solution
Be Well Primary Care adopted healow Sign, healow Connect, and Kiosk. These tools streamlined the document management process by enabling patients to complete forms online at their convenience, minimizing the need for physical paperwork and reducing scanning tasks for the staff. Additionally, the new system improved communication by facilitating the quick exchange of HIPAA forms, allowing staff to seamlessly coordinate with patients’ family members. This strategic implementation not only eased the administrative workload but also enhanced the patient experience by providing faster service and more efficient management.
About Practice:
Be Well Primary Care is dedicated to offering personalized and comprehensive medical care for patients aged 16 and older. With several locations in the Fort Worth, Texas, area, Be Well Primary Care specializes in a wide range of services, including primary care, hormone replacement therapy (HRT), IV therapy, Medicare services, aesthetic cosmetic injections, and weight loss management. Supported by a team of 10 skilled providers, they are committed to delivering exceptional care and ensuring patient well-being. For more information, visit their website at https://bewellprimarycare.com.
