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AI-Powered Contact Center by healow Genie ensures your patients’ needs are never put on hold. In fact, many practices face challenges in managing phone calls for routine inquiries and simple requests, often due to work overload or staff shortages. However, traditional automated voice menus and call centers are frequently difficult to navigate, leaving patients frustrated and feeling overlooked. With healow Genie’s AI solution, you can seamlessly enhance patient interactions, ensuring efficient and personalized experiences without increasing your staff’s workload.
healow Genie AI-Powered Contact Center Solution makes managing patient calls easy. It ensures every call is answered promptly, without placing patients on hold. Simple questions are resolved quickly, while more complex inquiries are directed to the right resources. Operating 24/7, it provides consistent support day and night, helping your practice stay connected with patients at all times. With Genie, you can streamline communication, enhance patient satisfaction, and ensure no call goes unanswered.
AI-Powered Contact Center Agent
Care is never put on hold because patients can quickly get their questions answered through voice, text, chat, or chatbot. Moreover, they can easily find out your operating hours, pay bills, request prescription refills, and much more—all without any delays.
Intelligent
Assistant
You have full control over setting the rules for when Genie escalates patient inquiries to a live agent. With the support of Genie’s AI-Powered Contact Center resources, agents can seamlessly provide additional assistance, such as scheduling a provider callback, ensuring your patients always receive the help they need.
Automated
After-Hours Service
The Genie AI-Powered Contact Center efficiently routes calls to your on-call providers whenever your office is closed or your staff is too busy to answer the phones. Additionally, it generates detailed transcripts and summaries to streamline follow-ups, ensuring no patient concern is overlooked.
Conversational
Smart Campaigns
Genie seamlessly generates outgoing calls and campaigns for your patients, delivering messages in natural, conversational language. You simply choose which patients to contact, and Genie takes care of the rest, ensuring effective and personalized communication.
Ready to offer greater convenience to patients with Genie AI-Powered Contact Center?
Let us show you how Genie combines human caring with the analytical speed and accuracy of artificial intelligence to provide the service and personalized attention that traditional call centers can’t match.
