70-Provider Health Practice Increases Patient Engagement and Streamlines Administrative Processes with eClinicalWorks EHR and healow Solutions
Valley ENT, PC has reached 10,000 patients since its first text2pay campaign in July with healow Payment Services
WESTBOROUGH, MA.—October 10, 2023—eClinicalWorks®, the largest ambulatory cloud EHR, today announced that Valley ENT, PC as reached roughly 10,000 patients with its first text2pay campaign in July with healow Payment Services. The 70-provider multispecialty health practice serves thousands across 20 locations in Phoenix metro, Tucson and southern Arizona, and Flagstaff to northern Arizona. With eClinicalWorks and healow, the practice can access patient engagement solutions like Open Access –the online appointment booking solution—Kiosk, and patient questionnaires. This saves physicians and patients valuable time around appointment processes.
Being a multispecialty practice, Valley ENT needed a unified solution to simplify and consolidate various patient needs, including scheduling, payment options, check-in, and pre- and post-visit questionnaires. Open Access, the online appointment booking solution, gives patients the control to self-schedule appointments, which helps the practice satisfy over 600 monthly requests. From there, Kiosk ensures a swift, contactless check-in experience, helping patients see their physicians faster.
“Our primary goal across all providers and locations is to improve patient care,” said Roma Hood, RMA, CPC, Application Account Manager of Valley ENT, PC. “Through our first text2pay campaign, we reached over 10,000 patients by allowing payment through a secure text or email link. The eClinicalWorks EHR and healow solutions help us offer convenience and a tailored healthcare experience, allowing us added time to improve our care offerings and better engage with our expansive patient population.
By selecting healow Payment Services, patients can opt to easily pay via text, on paper statements and through the patient portal. This gives patients multiple options, helping the practice receive payments on time and avoid burdensome reminders.
Valley ENT also has seen an increase in patient feedback through questionnaires using 60 different templates. This helps the practice bring a tailored patient experience to a diverse range of individuals, ensuring all voices are heard during when assessing patient processes.
About Valley ENT, PC
Valley ENT delivers state-of-the-art ENT and Allergy care to adults and children all across Arizona. Our 39 board-certified otolaryngologists, two board-certified allergist/immunologists, 21 audiologists and 5 physician assistants deliver truly exceptional ENT Care at our 20 convenient locations. Together we make truly exceptional ENT care more available to you than ever before. For more information, visit www.azvent.com, or follow us on Facebook, Instagram, and X.
About eClinicalWorks
eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 150,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit www.eclinicalworks.com, follow us on Facebook and Twitter, or call (866) 888-6929.
About healow
healow® is a comprehensive, EHR-agnostic, cloud-based platform for patients, practices, payers, hospitals, and health systems. healow provides Patient Relationship Management, clinical and payer insights, and state-of-the-art interoperability solutions. The PRISMA health information search engine gathers patient records from other EHRs and helps providers focus on the most clinically relevant information at the point of care. healow’s Population Health Management tools, including Remote Patient Monitoring, provide real-time data to deepen understanding of patient populations. And healow Insights automates the bidirectional exchange of data between health plans and providers to improve scores on quality measures, help control costs, and promote better medical outcomes. Learn more at www.plus.healow.com.
