21-Provider Knox Public Health Improves Revenue with eClinicalWorks EHR and Revenue Cycle Management (RCM) Optimization Services
Knox Public Health significantly reduced the number of rejected claims, outstanding claims, and unposted payments
WESTBOROUGH, Mass. — September 12, 2024 — eClinicalWorks®, the largest ambulatory cloud EHR, announced that Knox Public Health successfully optimized eClinicalWorks Revenue Cycle Management (RCM) to improve operational efficiency. The health center significantly reduced rejected claims, outstanding claims, and unposted payments to enhance practice productivity and revenue.
“I am thrilled to witness the remarkable improvements achieved by implementing the eClinicalWorks RCM solution,” said Katie Hunter, fiscal director at Knox Public Health. “The integration of eClinicalWorks RCM dramatically reduced claim denial rates and unposted payments, coupled with the decrease in outstanding claims, demonstrating this innovative solution’s power. It streamlined our operations and freed up our billers’ time, allowing them to focus on what matters most – providing quality health services to our community. This transformation represents a significant step forward in our ongoing commitment to operational efficiency and health excellence.”
Knox Public Health is a public health agency and federally qualified health center (FQHC) that offers comprehensive medical, dental, and counseling services. It aims to continue being a public health leader by addressing community issues through proactive and innovative solutions. Knox Public Health commits to improving the health of the community by promoting healthy lifestyles, preventing illness, and protecting the community.
Key improvements Knox Public Health experienced with eClinicalWorks RCM optimization services include:
- Drastically reduced denial rates and backlog of unposted payments.
- Substantial decrease in outstanding claims.
- Increased efficiency and automation of claim creation and submissions.
- A new setup, which ensures that a backlog of Medicaid claims are processed efficiently, with over 1,400 claims previously stuck in the system being submitted.
Girish Navani, chief executive officer and co-founder of eClinicalWorks noted, “Our innovative eClinicalWorks RCM solutions, supported by a smart, cloud-based EHR, has elevated Knox County Health’s existing billing operations for future growth. We take pride in delivering superior quality, industry-leading RCM solutions with exceptional customer service and a remarkable first-pass acceptance rate of 98% or more.”
eClinicalWorks offers innovative, unified solutions that enhance interoperability, practice management, and patient engagement. eClinicalWorks is designed to help healthcare providers optimize resources, focus on patient care, improve healthcare outcomes, and reduce costs.
About Knox Public Health
Knox Public Health is a leading public health organization, committed to enhancing the health and wellbeing of our community. Our proactive and innovative approach allows us to address community health issues head-on, promoting healthy lifestyles, preventing illness, and safeguarding the environment for all residents. We offer a comprehensive range of services including medical, dental, and counseling services, designed to ensure optimal health for all. Guided by our vision to be a trailblazer in public health, we remain steadfast in our mission to protect and serve our community, fostering a healthier and safer Knox County. For more information, visit https://www.knoxhealth.com/.
About eClinicalWorks
eClinicalWorks® was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit www.eclinicalworks.com, follow us on Facebook and Twitter, or call (866) 888-6929.
